Request Account Deletion

This page explains how users of Imia Centre and Imia Practitioner can request deletion of their account and associated app data.

How to request deletion

Email info@combase.com.au with the subject "Imia account deletion request". Include the email address used to sign in to Imia and whether the request relates to Imia Centre, Imia Practitioner, or both.

What we delete

After verifying the request, we delete or de-identify account data associated with Imia, including:

• centre administrator account details used for Imia Centre;
• practitioner account details used for Imia Practitioner;
• centre and practitioner links, invitations and working-location records;
• device installation identifiers and push notification tokens; and
• check-in and notification records associated with the account where deletion is permitted.

What may be retained

Some records may be retained where required for security, fraud prevention, billing, accounting, dispute handling, legal obligations, or backup integrity. Retained records are kept only for as long as reasonably required for those purposes, usually no longer than seven years for financial or legal records.

Timing

We aim to respond to deletion requests within 7 days and complete verified deletion requests within 30 days unless a longer retention period is required by law or for legitimate business purposes.

Subscriptions

Deleting an Imia account does not automatically cancel an App Store or Google Play subscription. Users should also cancel any active subscription through the store account where it was purchased.

For more information, visit the Combase website.